The success in a social media marketing plan comes from building strong, long-lasting relationships with customers and professional contacts over many months and years. Your goal should be actively giving them the type of content that they will want to share with their family, friends and colleagues.
This approach will help you to attract and keep loyal customers and connections, and get them to sell your business for you – not the other way around.
Social media marketing is a world away from how most traditional marketing works, but this open, two-way communication is now what billions of consumers around the world expect from the businesses and brands to whom they invest their time and money.
This article will help you make get the most from your social media marketing with a ten-step process for creating a successful marketing plan in the boating industry.
Determining the goals of any marketing strategy is absolutely vital. This is probably the most important step because if you aren’t clear about what you want to achieve, or why you are doing a specific task, you won’t be able to measure your success.
It’s like anchoring your boat in the water for a fishing competition and not realizing you don’t even have poles. You wouldn’t stand a chance with the pros and you would return to shore in shame, and fishless.
To determine your goals, ask yourself these questions:
The goals are endless and vary from business to business. The key is to determine what your goals are and to make them both doable and measurable. Write them down and then move on to the next step so that you can work through creating the foundation of your social media-marketing plan.
Social media requires interaction. If you are going to use social media as a marketing tool, you need to know who is going to maintain that and where the content coming from. This is your online reputation that we are talking about. If you ignore this, your strategy will suffer and you could cause a lot of problems for your business in the future.
To help, answer these questions:
Knowing if you have the right people in place is vital. Without the right people, your social media marketing campaign will fail, regardless of how incredible your plan is. If you don’t currently have these key people, talk to us and we will help you.
You may have already spent the time needed to establish the demographic you are after based on the products and services you offer. When it comes to social media marketing, understanding your audience is really what you need to do.
You also need to understand where your target audience is online. This isn’t the same as your demographic, or running an ad in the newspaper, or putting up a billboard somewhere to catch the attention of everyone. Social media marketing is about getting to know your market on a more intimate level.
This is where some research needs to be done. Determine the places that your audience frequents online. People often assume that Facebook is the first place, or even the only place to go. While it is true that Facebook is an excellent start, it should only be part of your social media marketing plans. There are many more platforms that your target audience may be using instead, including Instagram, LinkedIn and Twitter.
Each social media network has their own audience, and this is why Facebook can’t be the only social network that your business uses.
Beyond the social networks, there may be particular discussion forums or online communities that your audience prefers to visit. Think about where they would go and seek advice if they had a particular problem to solve relating to boating.
Once you have established where your audience is you can figure out what type of information they want from you. You will need to know their likes and dislikes. Never forget that social media marketing is really about getting to know your market and catering for their needs. The selling and promotions come later.
All of your communication on social media needs to be helpful and engaging. Your aim is to find out their exact needs and start building a relationship based on trust and respect. You are giving them a reason to buy from/work with you and not your competitor.
Once you have figured out where your audience is online, it is time to create content that gives them what they want and makes them feel happy that they found you.
If you notice that your audience prefers videos or images and that really gets them excited and talking, it really wouldn’t make sense just creating a plain text blog post.
Your audience may be interested in podcasts, YouTube videos, Instagram stories, polls, giveaways, and more.
This isn’t about reinventing the wheel. This is about making the wheel you are offering better than everyone else’s out there, so check out what is working with the other wheel makers and do it better or different (in a good way).
All of your social media marketing efforts need to work together. This means that they need to feed off one another. Cross-promote your social media accounts to your audience.
Your social media marketing and the traditional marketing you are doing also need to work together. You need to be promoting your online endeavors on your brochures, advertisements, letterheads, radio etc. These marketing efforts should all be working together to support one another. This is marketing synergy at its core.
If you are starting and running your own business, creating an effective social media schedule is very important. It is very easy to spend more time than is actually needed on a social network. If you are using multiple social media platforms, you want to make sure that you are allocating enough time in your day to use them effectively.
Getting sucked into emails and social networks are two of the biggest productivity killers that a business person or employee can get caught up with. From a marketing perspective, you don’t need more than 20 minutes on a social network.
Using a scheduling software like Hootsuite or Content Studio can make this process automated, to save you time in the long run. You can also make your own generic calendar from a Microsoft Word template.
This is an important rule to remember regarding social media marketing. We have already stressed that social media isn’t really about you; it’s about your audience. We have also mentioned that social media isn’t about where you sell your product or service right off the bat.
When you are online using your various social media tools, keep in mind that 80 percent of your time should be spent on activities that are not self-promoting. Social marketing is all about helping your customers and clients. Only around 20 per cent of your social media posts should be promotional. The other 80 percent should inform, educate, and entertain your audience.
On social media, time is twofold. It is far better to post content that is useful to your customer whether it is just once a day or a couple of times per week than to flood them with valueless posts. It is also better to have 1,000 loyal engaged followers than to have 10,000 followers that sign up to get something and then never interact with you again. Quality goes a lot further than quantity. This is yet another reason why you should plan your content in advance.
It is your audience that will dictate the flow of any online conversation. The reason that you want them to do this is that you want your audience to feel as if the conversation is theirs. When someone is able to take ownership, and make something theirs, they develop an emotional connection to whatever that thing is. You want your current and potential customers to have an emotional connection to you, your company and your brand. They need to feel as though they are the most important thing to you, not their wallets.
Social media marketing is exciting. As you use it, you will learn more about your audience and this knowledge will only grow the longer you do it. Who your audience is today may not be who they were 18 months ago or who they’ll be in a year’s time. Needs change, interests change, and people grow and change. Social media is your inexpensive way to stay on top of and anticipate what your customers will need next.
You can use these changes to create and launch new products or services. Think about how compelling it is to the consumer that a new product or service was created just for them based on what they have said to you. Can you imagine anything more powerful than that? Over time, as you change and adapt your business to provide exactly what your customers want, your business will be in a very powerful position and you will watch your profits soar.
Social media marketing can seem daunting for some businesses. Although it will be hugely profitable for your business, it requires patience, time, and commitment in order to see results. Boat Marketing Pros is here to help guide you in the right direction. We are passionate about offering advice and assisting the setup of your profitable social media campaign. We have many boating industry businesses develop a successful online presence. Contact us today and watch your online business grow.